Refund policy
RETURNS & COMPLAINTS – LEESICON.PL
When you shop at LEESICON.PL, you are protected by consumer law. You have the right to withdraw from the purchase agreement within 14 days from the date you receive your order.
Your refund will be processed without undue delay and no later than 14 days from the date we receive the returned Product or proof that it has been shipped back to us, in accordance with applicable law.
Detailed information regarding your right of withdrawal can be found in the LEESICON.PL Terms and Conditions.
Before returning a Product, please try it on only to the extent necessary to determine its nature, characteristics and functionality, just as you would in a physical retail store.
Returned Products must not show signs of use, stains, odours, mechanical damage or tampering with any security seals.
Complaints
We are liable for the conformity of the Product with the Sales Agreement in accordance with applicable law, in particular the Consumer Rights Act.
If the purchased Product is defective or does not conform to the Sales Agreement, the Customer has the right to submit a complaint.
Complaints may be submitted:
by e-mail:
or in writing to:
LEES ICON Sp. z o.o.
ul. Sygnały 62/312
44-251 Rybnik
Poland
A complaint should include:
- full name;
- order number;
- description of the issue;
- date on which the defect occurred;
- the Customer's requested remedy (for example replacement, repair, price reduction or withdrawal from the Sales Agreement);
- contact details.
To facilitate the handling of your complaint, we recommend attaching photographs or any other relevant supporting documentation.
Complaints will be processed within 14 calendar days from the date of receipt.
How to Return a Product or Submit a Complaint
For your convenience, returns may also be processed via the Wygodne Zwroty (Convenient Returns) platform:
https://app.wygodnezwroty.pl/order
The platform enables you to create and dispatch your return shipment quickly and conveniently online.
METHOD I – Online Return Request
Please contact us by e-mail at:
Your message should include:
- order number;
- full name;
- whether your request concerns a return or a complaint.
Please pack the returned Product together with the completed Return/Complaint Form.
Send your parcel to:
LEES ICON Sp. z o.o.
ul. Sygnały 62/312
44-251 Rybnik
Poland
We do not accept:
- cash-on-delivery (COD) shipments;
- parcels sent to parcel lockers;
- parcels that have not been agreed with us in advance by e-mail.
METHOD II – Customer Account
If you have a LEESICON.PL Customer Account:
- Log in to your account.
- Go to your Order History.
- Submit your return or complaint request.
- Include the completed form with your parcel.
- Send the parcel to our returns address.
Important Information Regarding Returns
A Product may only be returned if:
- all original tags remain attached;
- the security seal is intact (where applicable);
- the Product shows no signs of use;
- the Product has not been stained, washed or damaged.
The Consumer is liable for any diminished value of the Product resulting from handling the Product beyond what is necessary to establish its nature, characteristics and functioning.
Where Products are protected by a hygiene seal or other tamper-evident seal, removal of such seal may limit the Consumer's right of withdrawal in accordance with applicable consumer protection legislation.
Customers Outside the European Union
RIGHT OF WITHDRAWAL (Applicable to Customers Within the European Union)
Under European Union consumer protection legislation, you have the right to withdraw from a distance contract within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, please notify us of your decision by e-mail using the contact details provided in the Contact section of the Online Store.
You may use the model Withdrawal Form; however, its use is not mandatory.
Returning the Goods
After notifying us of your withdrawal, you have 14 days to return the Product.
The direct cost of returning the Product shall be borne by the Customer unless the Product was defective or not in conformity with the Sales Agreement.
Refunds
Any payments received will be refunded without undue delay and no later than 14 days after we receive the returned Product.
Refunds will be made using the same payment method used for the original purchase unless otherwise expressly agreed.
Exceptions
The right of withdrawal does not apply, among others, to:
- Products manufactured according to the Customer's specifications or clearly personalised;
- Products which, by their nature, are not suitable for return or are excluded from the right of withdrawal under applicable law.
RETURN SHIPMENTS
Please clearly mark your parcel as:
RETURN
Failure to do so may result in customs duties being charged or the shipment being refused.
Contact
For all matters relating to returns and complaints, please contact us:
Returns & Complaints
General Enquiries
Customer Service Response Time
Up to 48 hours on business days.